What are the delivery charges for orders from the Online Shop?
We provide free shipping to anywhere within Singapore (via normal mail only). For all other shipping, you can view the shipping charges upon checking out and opt for your preferred mode of delivery.
How do I contact Brownie for additional support?
Please contact us via our "Contact Form" on the website or alternatively send us a direct e-mail at email@example.com & we will get back to you ASAP!
Which payment methods are accepted in the Online Shop?
Our site currently accepts all major forms of credit card via Paypal option. We also accept direct fast cash bank transfers if you have a bank account locally in Singapore. Domestic Cash on Delivery is only accepted for large orders above $300.
How long will delivery take?
Domestic shipping (in Singapore) The estimated delivery from the time your package leaves our warehouse:
- Up to 3-10 working days via Normal Mail (subjected to mail lost, non-tracking)
- Up to 1-3 working days via Registered Mail (tracking available via SingPost / Qxpress).
What do I do about custom fees?
mylittleBROWNIE is not responsible for any customs, import taxes, or any fees associated with overseas delivery. You will need to bear the cost of any fees outside of the total price of your order from mylittleBROWNIE.
How secure is shopping in the Online Shop? Is my data protected?
To ensure you have a safer and smoother online shopping experience, we use Paypal as the payment gateway method. Paypal is recognised as one of the most secured payment solution provider available. All payments are highly secured with world class leading technology to make sure your transaction stays safe, plus we do not store any financial information, so you can shop with confidence!
What exactly happens after ordering?
Your orders are immediately processed by our team of meows and will be taken care of in accordance to the queue in line. Our meows work very hard to ensure everything you need is in order before we dispatch your item.
Why do I have to sign up to place an order?
We require you to sign up so that you can track your order easily from your account.
What do you do with the data you store about me?
I've changed my mind, can I get a refund?
Please review our Refund and Return Policy before making any orders, as we apply this policy very strictly.